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| Play Time |
I bought myself a
new toy, an AccuQuilt Go fabric cutter. It was on sale at
their website at the end of August, so I ordered. As soon as it
arrived, I used the basic die to cut pieces for several quilt blocks.
The cuts are precise and the blocks went together perfectly. I
loved it at first use, so easy and quick!
Play Time is a
sampler quilt from those blocks plus a couple of test squares from
recent projects. The bright red, aqua and white colors blend these
different designs into a pretty 32” square.
Unfortunately, my happiness didn't last. I was
enthusiastically cutting and sewing up a storm, when I saw AccuQuilt
advertise a new sale on Labor Day. The cutter I just bought is now
$50 less for the month of September, "lowest price of the year." I
contacted AccuQuilt customer service twice and found out that their 30-day
satisfaction guarantee is far from satisfying. They would not give
me the $50 discount, even though it had only been 10 days since my
order.
All they said was NO, have a nice day and here's a link to our latest
sale. WHAT???
They just took the
joy right out of my new purchase. I truly like the product, I even
did an positive online review right after purchase, but their company
policy stinks. They could at least offer a discount on another die,
or a coupon, or something. Now every time I use the thing, I
remember that I got fleeced.
I guess I'm used
to nice merchants who want their customers happy so they will
continue buying their products. I found out the hard way that
AccuQuilt is NOT one of those.
One customer
well taken care of
could be more valuable
than $10,000 worth
of advertising.
Jim Rohn
Your most
UNHAPPY customers
are your greatest source
of learning.
Bill Gates
