Monday, September 18, 2017

Hard Lesson: AccuQuilt

Play Time
I bought myself a new toy, an AccuQuilt Go fabric cutter. It was on sale at their website at the end of August, so I ordered. As soon as it arrived, I used the basic die to cut pieces for several quilt blocks. The cuts are precise and the blocks went together perfectly. I loved it at first use, so easy and quick!

Play Time is a sampler quilt from those blocks plus a couple of test squares from recent projects. The bright red, aqua and white colors blend these different designs into a pretty 32” square.

Unfortunately, my happiness didn't last. I was enthusiastically cutting and sewing up a storm, when I saw AccuQuilt advertise a new sale on Labor Day. The cutter I just bought is now $50 less for the month of September, "lowest price of the year." I contacted AccuQuilt customer service twice and found out that their 30-day satisfaction guarantee is far from satisfying. They would not give me the $50 discount, even though it had only been 10 days since my order.  All they said was NO, have a nice day and here's a link to our latest sale. WHAT???

They just took the joy right out of my new purchase. I truly like the product, I even did an positive online review right after purchase, but their company policy stinks. They could at least offer a discount on another die, or a coupon, or something. Now every time I use the thing, I remember that I got fleeced.

I guess I'm used to nice merchants who want their customers happy so they will continue buying their products. I found out the hard way that AccuQuilt is NOT one of those.

One customer 
well taken care of 
could be more valuable 
than $10,000 worth 
of advertising.  
Jim Rohn

Your most 
UNHAPPY customers
are your greatest source
of learning.
Bill Gates